Posted and effective as of December 2, 2017

This Shipping Policy explains your shipping obligations as a seller and your rights and responsibilities when shipping items sold on Lift Bridge Furniture. This policy is a part of our Terms of Use. By opening an Lift Bridge Furniture shop, you’re agreeing to this policy and our Terms of Use.

1. Shipping Your Items
2. Shipping Insurance

1. Shipping Your Items

Sellers are responsible for shipping their sold items to buyers. We recommend that all sellers personally deliver their orders to local customers, but sometimes it makes more sense to use a shipping or fulfillment service. If you’re using a shipping or fulfillment service, please keep in mind that you are ultimately responsible for making sure that your buyers receive the item(s) they purchased from your shop and that they receive the items not harmed or damaged.

By selling on Lift Bridge Furniture, you agree to:

A. Provide an accurate “ships from” address.
B. Specify your shipping costs and processing times in your listings.
C. Ship items promptly after they are sold. Prompt shipping means that you ship each item within 30 days of purchase, unless you specify otherwise in your processing time or agree to a different shipping period with the buyer through Conversations.
D. Comply with all local and international shipping and customs regulations. 
E. Shipping to the wrong address is likely to result in a non-delivery case, so make sure to ship to the address listed on Lift Bridge Furniture.
F. Mark the order as “Delivered” after you have personally delivered the items in the order. If you personally deliver the order, print two copies of the Proof of Delivery Form and have the buyer sign and date each form when it’s delivered. Keep one of the signed forms for your records and give other form to the buyer.
G. Mark the order as “Shipped” after you have shipped the item(s) with a shipping or fulfillment service. Remember that you may only mark an order as shipped after you actually have shipped it. When you mark an order as delivered or shipped, the buyer will receive a notification (and may even break out into their happy dance). If a tracking number is available,  add the tracking number as a “Note to Customer” when marking the order as shipped.  You can add a Note to Customer in the order details in your Lift Bridge Furniture account. 
H. Charge an appropriate amount for shipping. Sellers may not charge excessive shipping fees, but they may charge an appropriate amount to cover the costs of packaging, handling, and shipping the item(s).

By entering tracking information on Lift Bridge Furniture, you’re giving us permission to collect and share the tracking information received from your chosen shipping carrier with the buyer.

In the unlikely event an order does not arrive, be prepared to provide valid proof of shipping. Valid proof of shipping must show that the item actually was shipped and that it was sent to the address provided on Lift Bridge Furniture. If a buyer does not receive their order, they may file a case against your shop. 

But don’t fret, Lift Bridge Furniture offers protection to sellers who meet our Seller Protection Policy requirements. Read more about the benefits of the Seller Protection Policy here and about what is required to qualify here.

2. Shipping Insurance

As a seller, you are ultimately responsible for making sure that your buyers receive the item(s) they purchased from your shop and that they receive the items not harmed or damaged.  For this reason, we recommend purchasing the appropriate amount of insurance from your shipping provider for the unlikely case that the item(s) are lost or damaged during the shipping process.  Refer to your shipper’s policies for making a claim for lost or damaged orders.